At Mindflick, we’re on a mission to make performance psychology accessible and impactful for everyone.

Our platform, powered by the Spotlight profile, helps people perform at their best and bring out the best in others — at scale. It gives teams the tools to connect, collaborate, and thrive through self-awareness, stronger relationships, and personalised, in-the-moment nudges that keep growth front of mind.

At the heart of it all, our Client Success Lead empowers internal champions, drives engagement, and brings our mission to life.

Role Summary

As a  Client Success Lead, you’ll be the driving force behind our clients’ success - turning first interactions into lasting partnerships.

You’ll guide organisations through seamless onboarding, build momentum from day one, and support internal champions to embed Mindflick into the everyday flow of how their teams think, work, and grow.

This isn’t about account management - it’s about sparking adoption, empowering champions, and creating the conditions for people and businesses to thrive.

Key Responsibilities

• Lead onboarding with impact – create excitement and energy in the early stages of a client’s journey, setting them up for long-term success with Mindflick.
• Champion engagement – support and coach internal client champions, equipping them to embed Mindflick across their organisation and sustain momentum.
• Drive adoption and growth – monitor usage, spot opportunities, and guide clients towards expanding their impact
• Manage multiple clients with ease – build strong relationships, anticipate needs, and provide proactive, value-led support across a dynamic portfolio.
• Be the client’s voice internally – collaborate with product, growth, and delivery teams to shape tools, features, and experiences that truly deliver.
• Use data to guide decisions – keep CRM data (e.g. HubSpot) clean and actionable, track engagement, and identify risks or opportunities early.
• Own renewals and upsells – support contract conversations and ensure clients see the ongoing value of partnering with Mindflick.

Experience

Essential

• 2+ years proven experience in customer / client success, or account management roles (ideally within a  tech or SaaS  environment).
• Skilled at  managing multiple clients simultaneously and delivering high-quality service at scale.
• Comfortable  coaching and supporting through others, particularly internal client champions.
• Strong relationship-building skills and a talent for translating client needs into clear, impactful actions.
• Confident making engagement recommendations  and experienced in using CRM tools (ideally HubSpot).
• Excellent communication, organisation, and prioritisation skills - you thrive on juggling competing priorities without dropping the ball.

Desirable

• Experience embedding  psychometrics  or behavioural tools in client settings.
• Training or familiarity with the Mindflick Spotlight Profile.
• A background in  coaching, psychology, or behavioural science.

About You

We’re looking for someone who…

• Is passionate about people, psychology, and performance.
• Thrives on building relationships and creating impact for clients.
• Brings energy, curiosity, and resilience to everything they do.
• Embraces pace and change - juggling multiple projects and priorities without losing focus.
• Loves working collaboratively, bringing ideas and insight to cross-functional teams.
• Spots opportunities before others do - and acts on them.

Salary + Benefits

• £33,000 – £40,000  p/a (depending on experience)
• 25 days annual leave (+ UK bank holidays)
• Workplace pension scheme
• Private healthcare
• Company Laptop
• In-office role (Hathersage) with flexibility

Join us at Mindflick.  Help organisations think differently, unlock performance, and create lasting change. If you’re passionate about people and driven by impact, we’d love to hear from you.

How to apply

To apply, please follow the steps below:

1. Complete the application form on this page
2. Upload your updated CV (no more than two pages)
3. Upload a cover letter (no more than two pages) outlining why you’d like to join the Mindflick team OR a 60-second video (100mb max) to introduce yourself.

If you have any questions, please email apply@mindflick.co.uk

Please note:  We are only able to consider applicants who already have the legal right to work in the UK at the time of application, as this role is not eligible for visa sponsorship.

Incomplete applications will not be considered and due to the volume of applicants, only successful applicants will be contacted.