Introduction
The challenge
The Climbing Hangar is one of the UK’s leading bouldering chains, known for its community-driven, inclusive approach to climbing. After a period of rapid expansion, its leadership team recognised the need to attract and retain top talent while maintaining the strong cultural foundations that made the business successful.
To support its growing workforce, the organisation needed to equip leaders with the skills to hold performance-based conversations, provide effective feedback, and develop their teams in a high-pressure environment. By fostering a culture of productive challenge, creativity, and individual growth, The Climbing Hangar aimed to ensure long-term success while empowering its people.
The solution
The impact
This approach led to a fundamental shift in the way leaders engage with their teams, creating what employees have described as an “inspirational” work environment. The personalised insights from Spotlight have allowed leaders to tailor their approach, improving manager-employee interactions and peer-to-peer relationships.
This cultural shift has been reflected in staff experiences, with The Climbing Hangar seeing a 27% increase in Employee NPS across its centres. This transformation has helped the company attract and retain top talent, while also enhancing creativity, problem-solving, and overall team performance.
With Mindflick’s support, The Climbing Hangar has not only strengthened its leadership but also built a culture where feedback fuels growth, creativity thrives, and people are empowered to perform at their best.
Ready to unlock your team’s potential? Start your journey with Mindflick today.
